Frequently Asked Questions About Products and Services

Shipping

Items are shipped from Melbourne to destinations around Australia. Items will be sent out in 3-5 business days, for items in stock. For items that are made to order, please allow up to 2 weeks for postage and handling.

International Shipping is not available at the moment, but if you are really interested in something, email me at contact@noncinyoni.com before you make your purchase to discuss alternative ways to get a product to you.

Customer Feedback

I’d love to hear what you think of the product and please share with me how you have styled it in your own home. You can email me directly at contact@noncinyoni.com or feel free to tag us on social media @noncinyoni and include our hashtags #MadebyNN #loveitliveit. I’ll repost the images that I love and am able to with the rest of the social media family!

If you would like to use any of my images in social media (or anywhere else), kindly tag me @noncinyoni to acknowledge me as your source.

Returns/Exchanges/Refunds Query?

Every order and sale is handled with the utmost care and as much clarity and transparency as possible. My hope is that you will be fall in love with your purchase! As a result, all sales are final except in certain situations. No exchanges or returns for change of mind. If on the rare occasion that a product arrives to you damaged, please refrain from using the product and email me product images and the order number within 5 days to have the issue addressed. Please email me directly with any queries or concerns: contact@noncinyoni.com

Please take the time to read product descriptions carefully and the check colours on multiple screens if you are concerned about colour variations.  I try my best to represent the colours and tones in my work honestly and clearly, without using filters that change the appearance of the product.

What is the difference between an Interior Designer and an Interior Stylist?

‘Interior design, dealing with the spatial planning and material specifications, is crucial to any room layout. Styling, in my book, is the icing on the cake. Both are important to the end result. ‘ Vanessa Colyer Tay for Life InStyle blog.

The above is a perfect summary. Basically an Interior Designer or Interior Architect focuses on modifying the structural aspects of the building interior as well as some aspects of furnishing the space.

I am an Interior Stylist or Decorator and my main focus is on bringing items into the finished space. This includes sourcing furniture and soft furnishings, wallpapers and paint colour choices, working through furniture placement and sourcing fabric options. Basically all the things that give you the ‘Wow!’ factor in the finished space. I don’t specify any changes to the structure of a building but I can definitely give you some inspiration on options to choose from for wall and flooring finishes and fixtures.

Will I have to throw out all my old stuff?

Definitely not! We can work together to preserve the items you treasure and incorporate these into your desired room scheme. Sometimes this can mean getting furniture restored or re-upholstered in a new fabric to make them work in your new space.

I don't live locally. Can you still help me?

Absolutely! If you live outside of the Melbourne Metro area then an E-Decorating option will be the best option for you.  If you have any questions get in touch with me and we can discuss how we can work together.

Do I have to decorate the whole house at once?

You can start with one room and see if the service is the best fit for you in terms of budget, time and collaborative style, before you start on another room. If you would like to redecorate your whole house at one time, that’s perfectly fine too and we can work together on timing that fits both your budget and availability.

How long will the whole decorating process take?

There is no set time frame for a project. Timing can be determined by several factors such as if funds are readily available and/or if the product that you want has to be custom made or is readily available in a store. The process is one that should not be rushed and I would encourage you to take time to decide on specific choices to make sure you choose appropriately. While these are not ’til-death-do-us-part’ choices, its best to take time to get things right the first time around, and get the best value for your investment.

There is a lot of collaboration in the process as we have to meet (or talk online), decide on styles and I have to come up with the best designs to suit your needs, present them to you, do revisions if necessary and then finalise plans before the actual purchasing/re-decorating project gets underway – all of this takes time.

How much will all this cost?

Costs can range anywhere from a few hundred dollars to thousands of dollars dependent on what improvements you wish to make and when. It’s important to always be realistic and my aim is always to work to your budget.

What happens if I don't like something you've chosen?

I like to work collaboratively with my clients so I’ll run everything past you before any purchases are made. Mood boards can be revised (limited number of times) as well as furniture placement plans. This should ensure that everything that you get – is what you are happy with and have previously approved.

How and where do I purchase your artwork and other products?

I am creating new artwork and home decor items all the time and will generally release something new every few weeks. All new products are advertised on social media and via my blog and mailing list and are available to purchase from the online shop on a first-come first-served basis,  so be sure to not leave it too long if you see something you like!

Can I commission artwork?

Unfortunately, at this time I cannot accommodate commission requests. I plan on creating a new range of product inclusive of artwork throughout the rest of 2017 so stay connected with our social media and on the mailing list to be the first to know about new pieces!

How will my artwork and home decor product be shipped?

  • Paintings on canvas and prints on paper will be well wrapped in paper, padded well in bubble wrap, and sent in well-fitting sturdy packaging.
  • Most artwork and product is ready to be packaged and shipped at the time of purchase so will be sent out within 3-5 business days from the time of purchase.
  • A tracking number will be supplied to the customer once the product has been shipped.
  • Shipping is currently only available within Australia and will be made by Australia Post, unless otherwise indicated.
  • For International requests please contact me directly to discuss purchases and shipping options that will work best for you, BEFORE you make your purchase. All shipping, customs and import fees are the responsibility of the buyer.
  • Shipping costs cover fees, packaging supplies, time, labour, and storage.

Will my artwork arrive framed?

All artwork products are sold unframed.

I highly recommend framing of all prints and works on paper to make them really stand out. You can choose the right frame to work with your piece of artwork and your room from a wide range of frame suppliers.

Most of the artwork is on standard sized paper (A5, A4, A3, A2…) so frames can be easily found to suit. If you do require custom framing I would recommend Frames Readymade for Melbourne based clients, or your local picture framer.

Rights to Artwork

Please note that all rights to artwork, including sold or commissioned pieces, remain the rights of the artist. I retain the right to reproduce any and all artwork that I have created.

The buyer or collector of the artwork may not reproduce any artwork in ANY way without the express written permission of the artist. Artwork may not be sold, resold or reproduced for profit in any way without the artists written permission.

The buyer has the right to display the artwork in their home or business.